---
title: Missed DPD Collection
description: DPD have not collected my boxes, what should I do?
---

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# Missed DPD Collection

## DPD have not collected my boxes, what should I do?

Please ensure that the boxes weigh less than 20 kg and are manageable to carry by hand. Please use the chat feature to raise a ticket if you are experiencing persistent missed collections, or send an email to pro@worldofbooks.com with with the below details so we can escalate with DPD:

- Full Trade ID
- Number of boxes
- Number of missed collections
- The collection address
- Contact number
- Shop Opening times
- Anything the driver would need to be aware of.

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